Project Management

Incident Response Management

Manage incident response workflows, runbooks, and post-mortems from your AI coding agent.

Claude Code Cursor Copilot

Overview

Incident management integration connects on-call workflows, alerting systems, and post-mortem processes to the development environment. AI agents can help triage incidents, execute runbook procedures, and draft post-mortem documents.

The PagerDuty MCP server enables agents to view active incidents, acknowledge alerts, escalate issues, and access runbook documentation. During an incident, the agent can help diagnose issues by correlating alerts with recent code changes and deployment history.

After resolution, agents can generate structured post-mortem documents from incident timelines, identifying root causes, contributing factors, and action items. This creates a continuous improvement loop where incident learnings are captured and fed back into the development process.

Who Is This For?

Triage incoming alerts and suggest severity levels
Correlate incidents with recent code deployments
Generate post-mortem documents from incident data
Execute runbook procedures during incident response

Installation

Setup for Claude Code

npx @anthropic-ai/claude-code mcp add pagerduty -- npx -y @pagerduty/mcp-server-pagerduty

Configuration

// .mcp.json
{
  "mcpServers": {
    "pagerduty": {
      "command": "npx",
      "args": ["-y", "@pagerduty/mcp-server-pagerduty"],
      "env": { "PAGERDUTY_API_TOKEN": "<your-token>" }
    }
  }
}